If an issue cannot be resolved in chat, and requires a call to the support team, there should be an option to add your issue and name to a callback list so an agent can ring you already having details at hand. This would be especially good for those of us trying to work out time differences to call.
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Introducing our new Feedback area
Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams