Help Center Feedback

Don't like getting emails from CC for biz loans...stick  to what you do! ... View more

The share screen option should be available to each person on the account. It would be a great feature for team sharing. ... View more

The ability to pre-populate the office locations for the bottom of the email would be really handy. So when you come to changing the location, all you have to do is select the correct address from a drop down or tick box.   Having to type out the address for every location is very time consuming (I am sending emails for 8 locations).    It is also easy to forget to update the address. It might be even better if it was editable in the header section alongside the "Subject" and "From Email".  ... View more

Hi there,   I am a long time customer and getting increasingly frustrated with your pricing, and your service in general.  I have always had issues with emails looking different for different email services and browsers.  Now you finally created a preview, and have the audacity to charge for it!  This was always a problem on your end, and to charge for the fix is outrageous.   Looking into alternative email providers. ... View more

I'm not really sure why this is still being displayed every time I start a new email. Years, perhaps? I suspect most of CC's clients are tired of repeatedly seeing this. I've suggested before adding a "Got it!" button that would keep it from siplaying again would be really, really appreciated. ... View more

Currently when using chat, I need to put in my name and chat message -- up to 140 characters -- before I am connected to an agent.  If there is trouble connecting to an agent -- like today, when the "connecting" progress dots never completed -- then I lose my data, and I have to re-enter it.   How about connecting first with an agent, then start chatting?  This is the way most chats start.  The benefits: no learning curve, and no data lost if the chat never connects.   I ended up calling support and they were great.   Thanks ... View more

We often look at the campaign and recent campaign lists wishing it would list the scheduled/sent time along with the already present date. It makes for much easier quick reference and confirmations when sending multiple versions, etc.   See example. This... Structured Settlements For Older Clients SCHEDULED   Newsletter Email ,   Scheduled for Nov 30, 2017, 10:30am In lieu of this... Structured Settlements For Older Clients SCHEDULED   Newsletter Email ,   Scheduled for Nov 30, 2017   ... View more

Hi. My name is Barry Shuchter (barry@shuchter.com). I help Alan with his newsletters, as I do with many of my clients. I notice that your menu bar on certain screens (such as the Schedule email screen), is too wide for my standard-width browser window, and the Help and Account icons are off the screen to the right (screenshot attached). I am not able to scroll horizontally to the right to see them, so the only way to access them is to make my browser window wider than I usually keep it. You are trying to fit a lot of items on that menu. Can it be fixed? Thank you.   ... View more

Hi, Why don’t you have a desktop version of Listbuilder. You had previously and it was working marvelously. I had installed that to 11 computers in my company...   https://itunes.apple.com/app/apple-store/id1059782568 ... View more

OK. In the help section I found: "Multiple users can edit a campaign simultaneously. Only the most recently saved changes to a campaign will be preserved. To prevent accidental loss of edits, make sure that all users communicate when they have begun editing a campaign and before they click Save." This is not a good practice. Why not incorporate an alert mechanism for when someone else enters the campaign document?  ... View more

When I was considering to purchase the program and just signed on, I would get so many calls on how great cc is. When I purchased cc no one called to check whether I bumped into a wall. Cc should see when someone is going from one feature to the other without completing one step or just do you have any questions at the beginning. Also, cc should should have record of all who spoke to a new customer. So that the right person gets acknowledged for great customer service. ... View more

Ok, I love forums. Love love love. But I also like webinars - recorded videos or even slide (PowerPoint). Recorded because I want to be able to ffwd and rewind.  -Graham ... View more