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Tonight (8/23) from 11:00 PM - 12:00AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 11:00 PM and logging in after 12:00 AM ET. Thank you for your patience while we make these updates.

Add estimated wait time to chat service

Add estimated wait time to chat service

LOVE the chat feature in customer support, but today I had to wait about 10 minutes for a rep. Would be great to be given an estimated wait time when placed in the queue, or being told how many are ahead of me.

2 Comments
Moderator
Status changed to: Voting Open
 
Valued Contributor

Hi Ann,

 

Maybe we could help? We're a Master Certified Local Expert with Constant Contact, and we work with over 150 businesses on their monthly email marketing programs. For users like you who may have questions on the platform or email marketing best practices, we offer a complimentary 1-on-1 email strategy session. If that's something of interest, jump over to Reviewmyemail.com

 

Best,

 

Bryan

www.bjcbranding.com