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ATTEMPTING TO DOWNGRADE MY ACCOUNT, WOULD BE GREAT IT IT WORKED, maybe make your site work properly, "new idea?"


Hi @JuneV99 thank you for reaching out with your feedback on the billing of your account. I apologize for the experience you've had trying to do this! I took a peek and can see you are trying to reduce the pricing level based on your contacts. At this time, only our Billing Support is able to assist with this. However I can see you were able to connect with these support agents and receive the assistance you needed. Please let us know if there is anything else we can help with in the meantime!

CTCT Employee
Status changed to: Open Questions