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Email Support

Email Support

Dear ConstantContact, 

 

You seem to no longer publish an actual email address for which your paying subscribers can contact you directly; now there is this "idea" forum and "community". Along with your tedious new automatic robotic, automated telephone system, now we are required to submit "ideas" instead of just sending you a private direct email. Why does CC continue to create more distance between your team and your subscribers?

 

I am writing with a complaint that I have voiced many times and seldom have received a reply:

 

Please stop subjecting paying subscribers to unwanted and, in my opinion, unnecessary, pop-ups and teasers and other extraneous message content. We should have an option to opt out, as paying subscribers. Yet your company stubbornly refuses to offer this and, indeed, even to acknowledge the very existence of this ever-growing barrage of uwanted "messages". 

 

Thanks.

27 Comments
Occasional Visitor

Hi All... you should try contacting these guys from Australia if you think your different USA time zones are a hindrance. We have 0 ways of getting anything answered from these guys. What a joke - after being a customer for over 4 years I can't even ask a simple question. Chat is never online when we are awake - phone call the same.

 

How ironic that a company selling email solutions to our clients is pathetic at providing a pathway for it's own customers to ask simple question. Community? What... we have to ask each other (us the clients) to solve all the issues??

 

Just been trying out another platform called Frederick that integrates 100% with Mindbody (the CRM we use). Have been keeping Constant Contact subscription while I evaluate both service. I can write an email to Frederick any time of the day - I don't care about waiting 24 hours or so for a response because I get we are on the other side of the world - but to not even be able to write a request for something? 

 

Guess which service I will be choosing going forward? (sorry...that wasn't a request for "the community" to provide ideas - but feel free to post your comments lol).


@DanP. wrote:

Dear ConstantContact, 

 

You seem to no longer publish an actual email address for which your paying subscribers can contact you directly; now there is this "idea" forum and "community". Along with your tedious new automatic robotic, automated telephone system, now we are required to submit "ideas" instead of just sending you a private direct email. Why does CC continue to create more distance between your team and your subscribers?

 

I am writing with a complaint that I have voiced many times and seldom have received a reply:

 

Please stop subjecting paying subscribers to unwanted and, in my opinion, unnecessary, pop-ups and teasers and other extraneous message content. We should have an option to opt out, as paying subscribers. Yet your company stubbornly refuses to offer this and, indeed, even to acknowledge the very existence of this ever-growing barrage of uwanted "messages". 

 

Thanks.


 

New Member

It's Sunday afternoon.

Just want to request the CC logo be removed from my emails in a new account I set up for another one of my companies. This makes 3 paid accounts I have with CC. 

main reason sticking with CC instead of trying others is the support level.

Imagine my surprise no email support for after hours or Sundays.

All my other online services have email as an option, good especially for complicated issues that chat and phone failed to help with.

In this case, simple request,but now on a busy Monday have to remember to call or chat with support to remove the logo from my new account.

Not good.

Occasional Visitor

You are an email company with no email support???? 

Occasional Visitor

I find it ironic that you are an email company with no email listed to contact you.

 

Occasional Visitor

I noticed an issue with my email layout after sending out a test, and want to share the image with a Constant Contact representative for review and feedback. Why can't I email the Email Marketer when there is an issue with my email? 

New Member

I had one  quick question, and did not really have time to call customer service. I had to in the end, but I wish there were also a way to email a quick question. I tried the chat online and was cut off, .........my Rep that I talked to solved the problem for me but I really wanted to just send the question in to find out if I needed to call, later.

Frequent Visitor

I want to add my complaint -- I also find it a great inconvenience that you have no offline support option. My work week is different from yours and the hours don't match, so I kindly request that you reinstate an e-mail support option. That method also supports screen shots, which are often necessary to explain an issue clearly.