What a great concept: Hire MORE support staff so that when we call in for help, we're not told "Gosh, it's a busier support day than usual, we estimate your hold time to be more than 30 minutes." THIRTY MINUTES? SERIOUSLY? As if I want to just sit here for a half hour and wait. This is unacceptable. I just now completed the survey request you sent to me and I wish I had waited a few minutes so that I might include this ridiculously poor support. I'm sorry, I do love you guys but this is just beyond the pale.