Honor your stated business hours.

On your phone recording, it states business hours for Saturday, 10am-8pm Eastern Time.  I called for tech support at 2pm Eastern Time and the recording says there’s no one in the office!

4 Comments
Employee
Status changed to: Open Questions

Hello @GloriaC2

What was the number you were calling? Our reps should have been available to take your call at this time. Was it that you were on hold waiting for someone to get off another call? 

Employee
Status changed to: New

Reply from:
@GloriaC2 

No, the message said, “There’s no one

In the office now.” I have 2 numbers. I think the one I called was (800) 240-2302, but not absolutely sure.

Employee
Status changed to: Open Questions

Hello @GloriaC2!

Do you know where you received that number? I would make sure you are using our main support line at 1-866-289-2101. 

Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.