Should not have to jump through hoops to get a question answered.
I apologize for the experience you've had with getting your question answered. Is there anything we can assist with in your Constant Contact account? We would be more than happy to help here in the Community.
Thanks for your feedback. I understand the frustration that can be had when you're unable to get an answer to your question quickly. Could you share with me how you were reaching out to us and what hoops you had to jump through in order to get in touch with us? I want to make sure we can get this feedback accurately provided to our teams.
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