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Logging Support Cases

Logging Support Cases

Hello,

 

I can't believe that tech support is "closed" - really?!  This is a 24x7 world folks and as a paying customer of a leading email platform, I should at least be able to log a support case that can be reviewed as soon as tech support comes to work.  Better - why can't you do live phone/chat 24x7?  Please upgrade to a few people that can work at night - I need help now and not when someone gets to work in a time zone somewhere.  Thank you for your consideration on this - I believe your customer experience will be much better with a tech support "upgrade".

 

1 Comment
CTCT Employee
Status changed to: Voting Open

Thank you for your feedback on this idea! I will be opening this idea up so other users can vote and comment on this idea as well!