I can't believe that tech support is "closed" - really?! This is a 24x7 world folks and as a paying customer of a leading email platform, I should at least be able to log a support case that can be reviewed as soon as tech support comes to work. Better - why can't you do live phone/chat 24x7? Please upgrade to a few people that can work at night - I need help now and not when someone gets to work in a time zone somewhere. Thank you for your consideration on this - I believe your customer experience will be much better with a tech support "upgrade".