My genius idea is that your system status page should give an accurate status of your system...in real time. That is the only purpose of this page. Today, March 2nd, your email editor isn't working. You're getting flooded with calls about it yet your system status page claims that everything is dandy and no issues. Why is that important? Because customers who are already inconvenienced by your system downtime are now further inconvenienced by being given inaccurate information. If your system status says all is well, then the natural conclusion would be there is something wrong with the customer's IT.