Time & dissatisfaction w/ Priority people!

0 Votes

My advisor, Kipp is very knowledgeable but I am a computer boob and a half-hour isn't sufficient time.  If my first phone visit was an hour it might have worked out better to get me on track.

 

Also, calling the Priority phone number has not proven valuable for me.  That is where I'm supposed to get the time when I'm stuck, but they don't seem very helpful.  For example, when I phoned to find out why my list were disappearing, none could help me.  Kipp explained to me in a few minutes when I described the problem. 

 

Maybe CC is too techy for me.  If you want a 74 year old man to become your best example that anyone can do this, you need to let me have more time with someone that can get me started.

 

Sincerely

Al Battista

2 Comments
Employee
Status changed to: Open Questions

Thank you for taking the time to reach out to us with this feedback! I'm sorry if you haven't had the best of luck getting started. Was the only issue you had with the priority support line the issue related to your lists?

Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.