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bring back chat support

0 Votes

bring back chat support

This thing you're doing now, with no chat support agents, directing customers to FAQ and then the telephone - not cool.  I do not have time for this nonsense.  Chat support was great, it was one of the best features of your product. I got help quickly and accurately.  But not any more!  Please bring back chat support or I'll likely switch to another product when my current subscription ends.

2 Comments
Moderator
Status changed to: Open Questions

Thank you for reaching out @SonyaK7,

 

We still have our chat feature, but it sounds like you're having some trouble accessing it! 

 

When you go to our help page (https://community.constantcontact.com/help-center) are you seeing the chat option there?  What happens when you select it?

Moderator
Status changed to: Closed - No Action