Allow registrants to cancel or edit their registration

Please provide functionality for registrants to edit thier own registrations after they have submitted them. IT is time consuming to handle that task on an administrative end and most guests don't make the effort to email me to do it for them.

37 Comments
Would like to have the event registration notification email that is sent to attendee to include an option for them to be able to cancel/modify on their own. If this is already available, I'm not seeing it.
AWBC
Rookie
I am extremely frustrated by the limitations of Constant Contact. 1. I cannot go in and register someone for my event without using the public facing link and completing all information. I should be able to do this from the back end and include the information I want/need to include. 2. Once someone is registered and paid for the event, I can't go in and add additional tickets to their registration so I have to go in, cancel the registration, refund their money and process a new registration. 3. I'm trying to update a registered user's email address and it won't let me. It gives me an error message and says the address is already in use.
PeterT4965
Marketing Legend
After an event registration is submitted, registrants should have the ability to make changes or edit their registration details online, e.g., add or change guests or edit other responses to Customize Registration Form fields/questions. This could be accomplished by including a link within the Registration Notifications email that points to the registrant's completed registration form. This is a common function of all event manager applications. There should be no need for registrants to contact the event administrator to make changes while registration is active (prior to the event registration begin closed).
AlexeiH67
Rookie

Has this seriously not been addressed for almost a decade??

Caitlin_M
Administrator
Status changed to: Acknowledged

We are working on an updated event experience in a more advanced tool. While we do not have an update or timeline to share or can guarantee any kind of commitment on how we will be handling event registrations, we hope this indicates some awareness that we have heard your feedback and could be taken under consideration while we are building out this tool.

Collier73
Rookie

Any updates on this?  Users should be able to cancel their event registration, the admin shouldn't have to do it. 

LWRCERT
Campaign Collaborator

When someone registers multiple people on their order, you need to allow the ability to cancel one of the individual people originally registered.  The ability to Edit each record exists, but not the ability to Cancel just one of the people.

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