Community Coach Insights: Using Video in Marketing Emails

Automatic Payment Settings

0 Votes
When I looked at my payment settings last month, I was pretty sure that the annual payment would be debited from the business's checking account on July 7. Instead, the amount for a monthly payment was debited instead. I immediately went in and set up the payment for the full year, but it was not what I expected to have to do. It's not a huge deal to pay the full amount for one month (different from how things worked last year when I was able to update the payment to add on the additional amount for an annual payment). But your description of the billing settings is not at all clear about what will happen at the end of the annual period.

Hi @LarryP599


Thanks for sharing this feedback with us. We apologize for any confusion there may have been with the billing on your account. While we are unable to go into an accounts billing details publicly, we can share some of our basic prepayment guidelines


You are correct, when your prepaid account is running low, the verified billing email address will receive an automatic email letting you know. If your remaining balance is insufficient to pay the anticipated charges for the following billing period, the credit card on file will be automatically renewed for prepayment. If you don't have a credit card on file, your account will be placed on hold until payment is arranged. It doesn't automatically cancel.


If you have any further questions on the prepayment for your account we ask that you please call into our Billing Support directly for further assistance. In the meantime - in line with our Idea Guidelines, we will be closing this idea. This doesn't mean that we aren't listening to your feedback! In the meantime, please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.

Status changed to: Closed - Does Not Meet Idea Requirements
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Upcoming Webinars
Apr 23
Community Conversations: SMS Marketing - Activate, Regulate, Communicate!
2PM - 3:00 PM EST
What's New?

See the latest Constant Contact product release notes and updates.

Learn More