Cancelation Button Location

0 Votes

You're hiding your cancelation button. There's absolutely no reason that the option to cancel an account would live under "view statements." This is clearly a method to make it more difficult to cancel. I would suggest it be under Plans or Payment Plans or even on the general billing tab.

3 Comments
Frankie_P
Moderator

Hi @Comdevcc

 

Thanks for sharing this feedback with us! We'd be happy to continue collecting feedback from other users and their experience locating the cancelation option in their account. In the meantime, here is an article from our Knowledgebase Help Center to help make the process easier.

Frankie_P
Moderator
Status changed to: Gathering Information
 
Kyle_R
Administrator
Status changed to: Closed - Implemented

This button has been moved. As of right now, it is still shown on the View Statements page. In addition to that, it has also been added to the main My Account page on the Billing tab. The previously linked article has been updated with this information as well!

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