Confusion on buying Inbox Preview

0 Votes

Very shading marketing practices. I was in the process of previewing a previously send email and I clicked 'email preview' and within 3 seconds a billing pop charged my card. I almost overlooked it because I work fast and it just kind of flashed on my screen. I then called and found out an ONGOING charge was put on my account for an email previewing option. Super shady and I would expect a company like constant contact to at least have a verification screen to make sure the customer really wants to make a purchase. Instead constant contact is integrating features into its app and probably making a lot of money on 'unaware by the customer' reoccurring charges that are small enough to get overlooked by accounting. I will never recommend cc to anyone moving forward. Even if this changes as it should have never happened in the first place.

2 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @CourtneyS00 thank you for sharing this feedback with us! We apologize for any confusion this inbox preview tool may have caused. Does the check box provided on this pop-up that says "I agree and authorize payment" help fit your needs for a verification screen? If not, how would you expect this confirmation to appear to help avoid any confusion when going through the process?

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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