Disgusted at Constant Contact

0 Votes

We have been subscribers to Constant Contact since the beginning and truly frustrated with the service.  The new design format is terrible--not user friendly, not intuitive and difficult to navigate, cumbersome.  Why on earth did you change what worked.

 

Furthermore, for nearly 3 years we have alerted Constant Contact about a serious bug which occurs when a user misspells a word.  This must happen often when one strikes the wrong key, or just gets the spelling of a specific word wrong.  The service correctly points out the misspelled word by underlining the word in red.  When the user selects the word, and right clicks one's mouse, a dropdown list of corrected word spellings appears.  If the user selects the correct word, rather than  insert the correct word--the entire paragraph in which the misspelled word was placed in disappears.

 

Our monthly bill is over $100 per month and we are definitely not getting our benefit of the bargain.  We've run this up the support chain over the phone with promises to address the bug that have gone unheeded.  After Constant Contact's many mergers what typically spells doom for a company is when you forget your customers and fail to address their needs.  We are actively looking elsewhere and disgusted at the failure to address a critical bug that must be affecting ALL of your customers.  How difficult could it possibly be for your engineers to fix this--clearly not a priority after 3 years of complaints from us.

 

Goodbye Constant Contact--you've lost a great customer.

4 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @NHS thank you for sharing this feedback with us! In fact, what about our updated design format do you find to not be user friendly? We're always open to ways we can better our user's experience, so any further details you can share is helpful information to track with our Product Team.

 

As for your experience with misspelled words, it's important we point out Constant Contact does not offer a spell check feature within our system. This tool is instead offered by your internet browser. What browser are you working in? Do you still see entire paragraphs disappear when working in a different browser? We also recommend pasting your text into a fresh new text block as plain text (right-click and select paste as plain text or use Control + Shift + V). Does this workaround help?

Vanwilgen
Marketing Legend

I use Grammarly and am very familiar with the bug OP is describing. It's exactly as described. You choose the correct spelling, and poof, there goes everything. 

JohnG9763
Rookie

I have had numerous incidents of entire text blocks permanently disappearing when attempting to take a subhead and and inserting it in another part of the text block. Poof, gone and undo does not bring it back. I have resorted to grabbing text blocks and saving them in a Word file as a safety backup. On Mac...

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. Because we haven't heard back from the original author on this thread we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see. If you are having any further issues with any grammar plugins you may have running in your browser and are in need of further troubleshooting please contact our support directly by phone or even here in the Get Help section of our Community.

Updates
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
2PM - 3PM EST
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More