Email Support

Dear ConstantContact, 

 

You seem to no longer publish an actual email address for which your paying subscribers can contact you directly; now there is this "idea" forum and "community". Along with your tedious new automatic robotic, automated telephone system, now we are required to submit "ideas" instead of just sending you a private direct email. Why does CC continue to create more distance between your team and your subscribers?

 

I am writing with a complaint that I have voiced many times and seldom have received a reply:

 

Please stop subjecting paying subscribers to unwanted and, in my opinion, unnecessary, pop-ups and teasers and other extraneous message content. We should have an option to opt out, as paying subscribers. Yet your company stubbornly refuses to offer this and, indeed, even to acknowledge the very existence of this ever-growing barrage of uwanted "messages". 

 

Thanks.

Top Answer
Caitlin_M
Administrator

As part of our updated feedback statuses, we are updating this idea as Acknowledged. While we recognize the desire for alternate forms of support, past offerings of email support created long turnaround times and frustration over issues that could not be resolved over email, and customers would need to call our Support department. There is also the issue of account security to ensure we are talking to a verified account user. This is not something we can do over email.

 

At this time, we do not have plans to include email support. Should we hear any updates in the future, we will post them here.

 

For account assistance, please call or chat with our Support team.


74 Comments
MaryM239
Rookie

I find today that I can't use a previous campaign email to edit to use for this month.  How do I find my own template to start a new newsletter......Dec. 1 is fast approaching!  Thanks.

user355808
Rookie

Considering i am from Africa, the chat doesnt work, and i have emailed, recieved no response on an urgent issue, does CC actually require me to go buy hundereds of Kwatcha of airtime to simply allude to the fact that tjeor system is causing a massive problem that only they can sort out.. b3cause no chat group is going to be able to sort my issue out.. this is purely CC tech support that can sort my issue out..

So, how long does one have to wait for CC to get back regarding urgent issues? 48 hours not enough?

DavidG5253
Rookie

I want to send you a statement of my requirements for web site support.  That is, I am offering you business.

If you want my business, reply to me at , and give me an email where I can converse with you.

Frankie_P
Moderator
Status changed to: Open Questions

Hi @DavidG5253 though email is not a line of support we currently offer, we would be happy to collect any feedback you may have directly on this post. We're always open to ways we can better our user's experience. How can we assist with the level of support you wish to receive?

LoriS401
Brand Influencer

for the love of god

 

GIVE US AN EMAIL ADDRESS TO CONTACT YOU AT

GEEZ

 

 

FireEscape
Rookie

I am having a hard time finding the email address that I should be using to get assistance. You are an email company right? That is supposedly your whole reason for existence. It should not be this difficult to find out where to send an email to get help.

RaymondD655
Rookie

I don't like that I cannot email a problem to support. I do not want to search all the crap or watch tutorials. Thats me doing your job. I cannot always call support. Emailing should be quick and intuitive. 

user282909
Rookie
really sad to see such poor feedback loop where customer is unable to get response on billing queries.
CaitlynK
Rookie

I'm too busy in meetings to interact with a live chat or phone call. I'd prefer if you offered a way for customers to submit an email (and get a reply).

 

Just sayin'.

HeatherS251
Rookie

Thanks Constant Contact for making me really regret leaving . I had a quick question that did not need to be answered right at the moment. No email to be found, so I tried the chat feature....30 minutes later, 3 different people who happened to get "disconnected", and I still have no answer. I do not have the time between meetings and calls to be on the phone for what I will assume will be 30 or more minutes like it was with chat. Just have an email for customers to send issues to! 

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