Making payments when past due.

It is way way way too hard to get to the payment screen to make a payment and the wording of the prompt is completely unrelated to its function and there should be only one button to take your client to the payment page.
Status changed to: Open Questions

Hi @ElliotN44 what are the steps you’re taking to update the payment method on your account? What is the prompt you’re seeing? Can you please share a screenshot of this prompt?

Campaign Contributor

The link to pay is not there at the moment.  There is always a notification at the top of the page with a link to click on to pay, but it never takes you directly to the payment page, it always takes you to a group of pages that are poorly labelled and you have to guess which one leads you to the payment page.  The notification should take you right to the payment page.


Hi @ElliotN44 thank you for following up with these details! Since your feedback has been posted, the My Account page in user accounts have been updated. Does the updated Billing header in this section help fit your needs?

Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.

Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Upcoming Webinars
Feb 29
Crafting the Right Content Mix: Ideas to Inspire Your Digital Marketing
What's New?

See the latest Constant Contact product release notes and updates.

Learn More