Got a 'How do I' question? Join our live 'Ask a Trainer' session happening now for instant help and pro tips!

Terrible experiecne in the billing department!

0 Votes
I am currently on hold and have been for ove 20 minutes when the person said it would be 2 minutes. I am simply trying to cancel my account because of the financial crisis related to COVID 19. The customer service agent prematurely started the cancellation process while she was also explaining a promotion. I wanted a moment to make the decision on what to do moving forward.
1 Comment
Status changed to: Closed - No Action

Hi @AmberG985  we're so sorry to hear you've had this experience. Please email us at social_support(at)constantcontact(dot)com and let us know your username as well as a description of the experience you encountered. We will certainly follow up with the appropriate department and submit feedback for this sales agent on your behalf.

Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Read More
What's New?

See the latest Constant Contact product release notes and updates.

Learn More