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Bring Back the Salesforce Campaign History Integration

Bring Back the Salesforce Campaign History Integration

I am re-posting this feedback because previously it was closed by support after one comment from them, which did not solve the issue nor address my concern.  This should be left open for others to vote/comment on as I'm sure we are not the only one affected.

 

In February I learned that Constant Contact no longer supports the Salesforce integration that allows you view email campaign history within a contact's record page in Salesforce, which is why we are now seeing error messages on many of our contacts pages.  This area was incredibly useful as it showed what campaigns had been sent to the contact, and how many times they opened and clicked on links in the email all without having to leave Salesforce.  None of the other Salesforce apps offered by CC appear to have this same functionality.  I don't understand why you would get rid of this, it was a huge asset!  

 

CC support pointed me towards the Cazoomi plugin, however I looked into it and it will not work because we are on the professional edition of Salesforce which does not include an enabled API that Cazoomi needs to work.  To get the API enabled we would be forced to upgrade to a much more expensive plan or to pay additional $300/per user on the current plan which is totally out of the question for a small business.  Therefore this is not a true solution.  If support does not come back for this feature we will strongly have to consider changing service to a company that does include it.

8 Comments
Occasional Organizer

I learned today that Constant Contact no longer supports the Salesforce integration that allows you view email campaign history within a contact's record page in Salesforce, which is why we are now seeing error messages on many of our contacts pages.  This area was incredibly useful as it showed what campaigns had been sent to the contact, and how many times they opened and clicked on links in the email all without having to leave Salesforce.  None of the other Salesforce apps offered by CC appear to have this same functionality.  I don't understand why you would get rid of this, it was a huge time save!  Please consider supporting this functionality again.

CTCT Employee
Status changed to: Closed - No Action

Hi @DebbyM10, thanks for the feedback! We're currently recommending a Salesforce integration developed by Cazoomi, because their free version has all the features (and more) that our old plugin had (including email campaign history). You can find the list of features here: https://www.cazoomi.com/syncapps/salesforce-com-to-constant-contact/

 

I hope this helps - it's a very robust plugin!

Occasional Organizer

Hi @Paul_t,

I looked into Cazoomi and it will not work because we are on the professional edition of Salesforce which does not include an enabled API that Cazoomi needs to work.  To get the API enabled we would be forced to upgrade to a much more expensive plan or to pay additional $300/per user on the current plan which is totally out of the question for a small business.  Therefore you can see why it is so unfortunate that Constant Contact stopped supporting their own plugin.  I'm sure we are not the only one affected and again you should really consider bringing the support back for this feature.

Occasional Organizer

Hi @Paul_T,

Want to make sure you saw my comment in regards to Cazoomi and how that option won't work for most small businesses.  We are still very displeased this plugin was cut off.

Frequent Visitor

Cazzomi does not cut it!

 

 

Moderator
Status changed to: Voting Open
 
Occasional Participant

Francois, happy to see you are posting on the newest Salesforce integration rollout of SyncApps, by Cazoomi.

 

https://www.cazoomi.com/salesforce-to-constant-contact/

 

Please get in touch (support@cazoomi.com) or post the issues here as our solution uses every API endpoint of the Constant Contact API so it should cover your needs.

 

We can also do a walkthrough to see if you need something custom which might already be available in our 100s of customizations' arsenal available to our subscribers.

 

https://www.cazoomi.com/services

Frequent Visitor

Thank you.  Cazoomi does not work with salesforce group edition.  So I lost the integration.