if I have two lists on my account: commercial and residential
and a contact is on both lists
will they get 2 emails if I choose to send a campaign to both lists?
Solved! Go to Solution.
If you are scheduling the campaign to go out to the 2 lists at the same time your contact will only receive 1 copy of the campaign. There are a couple of ways that someone might get 2 copies, just so you are aware, here they are:
- If you schedule the campaign to go out to each list separately (this would mean 2 campaigns). In this instance because there are 2 different emails going at 2 different times, if someone is on both lists, they would get 2 copies.
- If you have 2 separate contacts with the same email address, essentially a duplicate contact, then they could get the campaign twice. Please note that this is a rare occurrence to have duplicate contacts. This cannot be done when importing a file of contacts or using the option to Add Names and Emails. If you want to check if you have duplicates you can export your contacts.
Hope this helps! Let me know if you have any questions.
I must have email addresses on multiple lists for the campaigns I send out and individuals are receiveing two emails.
I was under the impression that even if an individual were to be on two different lists, they would only receive the email once as Constant Contact removed duplicated in the sending process.
Could you please clarify what is going on with this? Going through and removing duplicate emails myself would take way yoo long.
Hello @TraciP1. I see that you were able to chat with our Support team about this issue shortly after posting here and we were able to find a resolution for you. Was there anything else that we could assist you with?
What was the answer? It was not helpful that the answer was not given.
I was under the assumption that CC scrubbed the list so that in one campaign it would not allow for one email address to receive two emails....