cancel
Showing results for 
Search instead for 
Did you mean: 

Can't see Bounced emails when clicking in reports, getting "You haven’t sent any email campaigns."

New Member

Can't see Bounced emails when clicking in reports, getting "You haven’t sent any email campaigns."

Hi

I just sent my first email campaign yesterday.

 

Out of 2500 emails sent, I got 72 bounced emails. I want to see which they are to clean up my database. Following instructions, I went to the Reporting tab but right off the bat I get "You haven’t sent any email campaigns." Is this because the I only sent it around 14 hours ago? Or is there a setup parameter lacking? Or is it a bug?

I appreciate any light shed.

-Daniel

Tags (1)
1 REPLY
CTCT Employee

Re: Can't see Bounced emails when clicking in reports, getting "You haven’t sent any email camp

Hi @XimenaR5

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry you haven't been able to access the bounce report from your emails. I have taken a look at your account and since your email is an A/B Testing email, the reporting functions a bit different. However, if you click on the campaign, then click View Reports and you will be able to access the bounces from each of the A/B emails. This will allow you to clean your lists. If you have any further questions, please feel free to reach back out.

 

Thank you for choosing Constant Contact. Have a great weekend! 


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!