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Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).

George Johnson ...SOME PEOPLE SAY THEY DID'NT GET...BUT VERIFICATION TOOL SAYS THEY DID!!! NEED HELP

Occasional Visitor

George Johnson ...SOME PEOPLE SAY THEY DID'NT GET...BUT VERIFICATION TOOL SAYS THEY DID!!! NEED HELP

I HAVE AN PERSON WHO SAYS THEY NEVER RECEIVED MY EMAILS. The "verification mechanism on CONSTANT CONTACT says they not ONLY received it but OPENED it too! What can I do to prove they got it or is it a FLAW with Constant Contact . . . HOW CAN THEY VERIFY IT WAS ACTUALLY DELIVERED. I've never had this problem with ANYONE ELSE . . . help me or call me please .

1 REPLY
CTCT Employee

Re: George Johnson ...SOME PEOPLE SAY THEY DID'NT GET...BUT VERIFICATION TOOL SAYS THEY DID!!! NEED

Hi @GeorgeJ452

 

So sorry your contact hasn't received your email! Emails get marked in our system as opened when images in it are downloaded or links in it are clicked. Because your email is marked as open but your contact didn't  receive your email it sounds like their security program is causing this. Security programs for email clients view images and check links before the email arrives in their inbox. I apologize for any inconvenience this may cause. Having your contact Whitelisting Constant Contact Website in their Security Program will help with this.

 

 

If you wanted to look further into the deliverability for this contact or any other contact you can email us at social_support(at)constantcontact(dot)com with your username, the contact's email address and a reference to this post. We also have a team of Deliverability Specialists that can help look further into this for you as well. 


Frankie P.
Community & Social Media Support

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