Hi BostonP and GraceE24,
I'd be happy to help. Please let us know if we have permission to access your account to help you. Or you can call 1-866-289-2101 for immediate assistance.
Thanks for getting back to us. I went in your account and created a copy of the last email. It's called "Constant Contact PDF link". In this email I included a PDF link for myself to test out. I was able to open the file without seeing a grey screen. Does this happen when you click the link from the Constant Contact screen as well as when you send a version of the email to yourself? Is it possible to send the email to someone else to test out?
If others are able to open the file, it could be indicating that you need to update Adobe or the program you open PDF files in. First, please try these steps to optimize how you are viewing the files. If this does not make a difference, you can try going into your Adobe directly to see if you need to update.
Please let me know if you are still having trouble!
That worked. Thank you! I will delete the file that you created now. I appreciate your help and guidance.
I would be happy to assist you in inserting a PDF into your email. There are two ways to accomplish this, first you can link to a PDF with in the email. Linking to a PDF is the best option this give your users the ability to download and save the file.
The second option is to take a screen shot of the PDF file and insert it directly into the body of the email as a image. Making your PDF files into a image has downsides, usually this creates a email that is very HTML heavy and can effect deliverability.
I would be happy to assist you with creating a email using your PDF. Once you have your PDF saved as a image, then you can insert the image as a standard image in your Constant Contact account.
However, I would suggest not sending a email with just your PDF in the body of the email, doing so can cause deliverability problems. Here is a FAQ explain why not to create a single image.
UPDATE: I have been using this solution for a while now and it continues to be great. The one limiting aspect of it however, is that no links can be live within the image. I found that out quite embarrassingly just recently when a VIP contacted our President asking why our links didn't work. OOOOPS!!!
I am trying to circumvent this by not having links in the jpg image of our newsletter per se, and just adding a box at the bottom with info/links in it. This also is a great way to provide that informational content that servers are looking for so they don't mark the communication as spam because it only has a picture as the content.
I'm happy to hear this has worked so well for you, thanks for sharing your thoughts! Great idea about how to add in the links, having the text helps the email stay out of junk folders. Also, with the links inserted the way you describe you get to take advantage of Constant Contact's tracking to see how popular they are!