Some customers are experiencing an issue where their opens and click through reporting are not updating properly. We are working to fix this as soon as possible.
Hello @PegB594. There are a few different ways to insert a PDF into your email. If you are using our Third-Generation editor, you can use our Import PDF to Email feature which will create an image from the first page of your PDF and include a link for your contacts to download the PDF. If you only wanted a link to your PDF, check out this article that will walk you through how to easily upload and create a link to it.
So, the only way to insert a PDF into the email is with a link? There's no way to add the entire PDF? If a link is the only option, would Constant Contact track how many people opened the link?
Thank you for reaching out to the Community. If you are wanting customers to be able to open the PDF, the best way is through the link. Yes, Constant Contact will track who clicks on this link. You will be able to see it as a click in the reporting information. If you are looking for the PDF to display as the email content and you are using our Third Generation Editor you can use the Import PDF to Email option to make that happen. Please let us know if you need anything else!
I've tried to place my PDF into my email 2 different ways: 1) the Third-Generation editor 2) by converting my PDF to an image within the creation tool. Both times, I sent through the PDF and it looked great.
The problem is that the PDF has several links within, so that a customer can read the email and go to different parts of our website easily. These links work really well within the PDF, as I use it, but once I convert it to be within the email, the links are all lost. Is there a way for me to place this PDF within the email (as the body), and still have functional links?
That's a great question! When a PDF is turned into a solid image to be inserted into the body of the email, it can only be linked to one thing, which means that you will lose all of those links. Inserting a direct link to your PDF within the body of your email is the only way to maintain your other links, at this time.
Please let us know if there is anything else we can do for you. Thank you for choosing Constant Contact.