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Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).
I just switched to the 3rd generation editor and am having problems with my image folders. I have a multitude of image folders and sub-folders from many years of use. When I try to access a subfolder, only the images in the main folder for that category display. I can't get to any of the existing sub-folders at all. And I'm not sure how to upload new images into existing folders either. Am I missing something? Do I need to re-do everything so as to have only main folders?
Thank you so much for coming to the Community with your experience! I am so sorry the folders in your library are not showing correctly when working in your email. I took a peek at your account and was able to replicate this. This is something we would like to troubleshoot further for you. I have reached out to our higher-level technical team and they will take a closer look into it. They will reach out through the contact address on file with an update in the next 4 business days.
I apologize for any inconvenience this experience may have caused!
Frankie P. Community & Social Media Support
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