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Issue with Bounced Emails

Frequent Visitor

Issue with Bounced Emails

Hello. I’m having an issue with bounced emails. I have recently attempted to send newsletters to my colleagues and myself as a form of test. I understand there is a “preview” function but I wanted to see how it would look after the actual newsletter sendoff. I have made the contact list which includes some of my colleagues and myself. Though I had no trouble sending the “preview” version of the newsletter, I could not send it to myself or my colleagues with the contact list. The newsletter was bounced for the reason of “other”. I suspected that there may be issues with sending the newsletter to myself but why the issue for my colleagues?

 

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1 REPLY
CTCT Employee

Re: Issue with Bounced Emails

Hello XiH3,

 

Thank you for reaching out to the Community. After taking a look into your account I noticed that your domain might be blocking Constant Contact emails from coming through. Click here to view a helpful article about whitelisting Constant Contact. I would encourage you to call in to our Deliverability specialists for more information. You can view their hours and contact phone numbers by clicking here.

Tiago_R
Community & Social Media Support

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