Some customers are experiencing an issue where their opens and click through reporting are not updating properly. We are working to fix this as soon as possible.
We have two separate product lines from the marketing point of view. PL made in France and the other one made in China. SOme of our customers/prospects unsuscribe from one type of our newsletters (let's say for product line made in Chine), but still want to get news concerning the French products. We would like to know if we need two separate accounts or we can use the same one to manage this kind of situations?
thank you for your help,
Solved! Go to Solution.
Thank you for reaching out to the Community about your contacts! The good news is you don't need two separate accounts. In fact, I would suggest customizing the Update Profile Form in your account. Once this form is customized, contacts will have the option to unsubscribe from one list rather than the whole account. The Update Profile Form can be found in the Landing Pages and More section of your account under the Sign-Up Forms tab.
Thanks a lot.
Is it possible to have different signatures for our newsletters depending on the PL concerned?
(We have two separate product lines from the marketing point of view. PL made in France and the other one made in China. )
As far as I understand the sender will be our accounts email address.
If we opt for the EMAIL PLUS solution can we have multiple "signatures" and associated e-mail addresses?
Thank you for your reply! You can always change the signatures by clicking into the footer of the email and changing that information. Another option is to create 2 different templates with different signatures, one for your China location and one for your France location, and use those separately. We also offer a service called a "Branded Footer" which some of our customers choose to do as we can put both locations and signatures at the bottom of the email. Here are some examples of the Branded Footer service.
You can send from as many emails as you can verify in the account. Here are instructions on how to do so. Once the emails are verified you are able to use them as your 'from' or 'reply to' addresses within your campaigns. This is available on all Constant Contact accounts so Email Plus is not a necessity! Let us know if you have any other questions!