cancel
Showing results for 
Search instead for 
Did you mean: 

password change impossible!

SOLVED
Member

password change impossible!

I went into my account just like I was told to in the FAQ, but I couldn't find the my profile section!

1 REPLY
CTCT Employee

Re: password change impossible!

@GailaM

 

Thank you for reaching out to the Community. I apologize for the inconvenience of not being able to access the My Profile section in your account. I checked your account and it appears to be under a Partner. This will cause your account's interface to be set up a little differently. When you follow the steps of clicking the icon at the top right, choose Plans and Pricing. On that page, you will notice a button at the top right that says "Back to My Account." This will take you to the page that will allow you to change your password. In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!2017-11-12_12-25-54.jpg


Taryn L.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!