5MB Maximum for Attachment File Size is extremely low

Please up your maximum file size for attachments (documents & photos). Currently you cannot upload a file larger than 5MB to attach to an email which is extremely inconvenient when you have well-designed trainings with multiple screenshots. Even after compressing my 13 page training it was 5.7MB, still too large. A simple Gmail account allows you to upload attachments that are up to 25MB, so only allowing for 5MB is very low. It's even more frustrating because our company is only using 9% of it's total available space, so there's plenty of room available for a couple larger attachments.

90 Comments
ThomasD29908
Regular Participant
The limit of 1 Mb data when importing contact information is too small even for our small business. With the overhead of Excel one make of data is less than 1000 names. We have over 65,000 customers many of whom want to sign up when we talk to them on the phone or received written correspondence. Many of our customers are old and don't want to bother of signing up themselves they simply want to tell us and have it done.
UHardware
Participant
It is very frustrating trying to make files small enough to fit this size requirement, especially when the file can't be reduced any further.
Katelynn_B
Employee

Hi Thomas,

 

Thank you for providing us with this feedback.

 

If you save your file as a .csv you will be able to upload it. You can also segment the file in to multiple files and upload it that way. I hope these suggestions will help with some of the frustration.

 

If you have additional feedback or any questions please feel free to reach out to us. You can also reach us by phone at 800-240-2302.

 

Have a great day!

Katelynn_B
Employee
Status changed to: New
 
Hannah_M
Moderator
Status changed to: New
 
Hannah_M
Moderator

Thanks for sharing this feedback!

DavidC738
Participant
It is a tedious process to segment our list into separate files for the purpose of uploading. A max import size of 5mb would be extremely helpful!
WinkW
Participant
We use Constant Contact to email catalog links to our customer base. It is extremely disappointing to see that you have reduced the document file size limit to 5 mb. This change makes it impossible for us to do business as we are accustomed, and may result in our finding another email service.
genejuarez
Occasional Participant

I have a very large list (175K+) and uploading it by having to break it into pieces takes FOREVER. Would like to be able to upload the entire list at once. 

JimT29
Consulting & Training
A 3mb file is reduced to 50k when uploaded making un-usable as a promotional image.
Hannah_M
Moderator
Status changed to: New
 
TimF8851
Participant
It is frustrating because my guide I want to upload is 8MB and I can't create a Facebook tab with my guide because of this.
LyndaS69
Participant
My photo is over 5mb. This is so frustrating! how do i reduce the size of the file from my macbook pro?
Hannah_M
Moderator
Status changed to: New
 
Hannah_M
Moderator

Hi LyndaS69

Thanks for posting. Can you open the file on your computer to chnage the size? What type of file are you working with?

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