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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

5MB Maximum for Attachment File Size is extremely low

5MB Maximum for Attachment File Size is extremely low

Please up your maximum file size for attachments (documents & photos). Currently you cannot upload a file larger than 5MB to attach to an email which is extremely inconvenient when you have well-designed trainings with multiple screenshots. Even after compressing my 13 page training it was 5.7MB, still too large. A simple Gmail account allows you to upload attachments that are up to 25MB, so only allowing for 5MB is very low. It's even more frustrating because our company is only using 9% of it's total available space, so there's plenty of room available for a couple larger attachments.

82 Comments
Moderator
Status changed to: Voting Open
 
Moderator

Thanks for posting!

I wish you could add an editing feature right in this upload location. It is really a pain to have to log out- go into photos, edit, log back in, etc. Our photographer sends us the larger high res files for printing purposes as we still print too.
Occasional Visitor
This 2016, adjust the document upload capacity to allow document uploads of at least 250 M. When we hit the 1024M limit we can delete, but remove the goofy limitation per document.
Moderator
Status changed to: Voting Open
 
New Member

I had a file that was over 5mb and the Support Team Member tried to compress it for me but your system could not handle that size file.  If you could possibilty increase your systems ability to do larger files that would be great.

All Star

The 5MB limit is out of date. Many photos are 8-10MB fresh off the camera. Other programs let me upload these without having to resize them. Yours should too.

Occasional Visitor

I totally agree.  I have ONE flyer that is apparently over the 5MB "limit" and now I cannot send it!!  What year is CC in?  Files are getting bigger people. 5MB by today's standards is nothing.  CC you need to get your act together and get with the times!  Really disappointed!!

Occasional Contributor

I'm confused. Our newsletters usually contain 3 pages. saved as either  pdf or png files . . . with at least one graphic on each page. Size  of the those files has never been a problem until today. Although the first page  had only 664 kb (.664 M I still had to  reduce the size in order to load it into the  library. The second page also is less than 5MB, but I've spent the last 24 hours  trying to get the library to accept it. The loading  icon just keeps spinning. Is there some way to delete  that process and start over. . .and will that take care of the problem?

Occasional Contributor

Could the total number of items in the  Library be the problem?