Getting an "error" when I try to upload a JPG

0 Votes
It looks like it's going to upload the JPG file until I select "done". It then rejects it and says I should save it as a JPG. ???
3 Comments
Hannah_M
Moderator

Hi AndreaV912 , 

Can you try saving the jpeg as another file type? Sometimes you see this error when there is something problematic in the code of the image. Thanks for your feedback about the error message, I can understand how this might be confusing for you!

 

Let me know if re-saving doesn't help by attaching the image to your reply here. 

 

Thanks!

Hannah_M
Moderator
Status changed to: New
 
Hannah_M
Moderator
Status changed to: Closed - No Action
 
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