Getting an "error" when I try to upload a JPG

[AndreaV912]

It looks like it's going to upload the JPG file until I select "done". It then rejects it and says I should save it as a JPG. ???

[Hannah_M]

Hi AndreaV912 , 

Can you try saving the jpeg as another file type? Sometimes you see this error when there is something problematic in the code of the image. Thanks for your feedback about the error message, I can understand how this might be confusing for you!

Let me know if re-saving doesn't help by attaching the image to your reply here. 

Thanks!