Library Space Confusion

[Christa]

I used to be able to have five .pdfs and five .jpgs. Now I'm allowed only five total for both types combined!! What happened?

[RebeccaC02]

First of all, I am trying to use an image URL from my blog and it says it is an invalid URL. (NOT!) And so I delete an image from my 5-image limit and it shows 4 images. But yet says I am out of space still! I did it once before, a few minutes before and it worked (although it deleted an image that I didn't select, but nonetheless, I wasn't using it anymore so no big deal). And so I was able to upload an image successfully right before, but when I did the process a second time, it didn't work. Please fix this so I can send out an email blast tomorrow morning. Thanks.

[Hannah_M]

Thanks for posting, I am sorry to hear this is happening. We're working to get the URL issues resolved but for now you can either enter the URL into the HTML code or you can just shorten it first using a site like tinyurl.com or bit.ly.

I did take a look at your account and see you have five images uploaded so you would need to remove one before uploading more. The basic library allows a total of five files. 

[KillingMyLobster]

Only 4 images are showing up in my library as I have deleted previous images, but this still will not allow me to upload another image.

[RachelJ4]

Hello, I will delete a picture once it is full however, most of the time I am still not able to upload another picture. Can you please help with this? Thank you! Rachel

[PaulS762]

It says I am out of space however I have just 3 images ..... I am trying to use a pdf as an image. What do I do?

[mdbogar]

I have one space free but not allowed to upload. Why?

[ToddI]

I finally got my 5 free photos to show up. Inserted in my doc. Then two of them disappeared!!!! One indicator said i was only using 3 of my 5 photos, but the uploader here says I'm using 5 of 5...which is it?

[ToddI]

And, why did the two photos I had inserted just disappear?

[GeorgeB91]

help please, thanks

[MicheleM649]

...but it says I am out of space.

[IlzeM9]

Hello: Even though I'm deleting images and refreshing with only 3 images in the cache, it reads I'm out of space. Is there any way to get around this?

[JeanR781]

I am getting a message that I need to upgrade before loading another image. I have only loaded three images on my own so far. I'd like to speak with support to get rid of some of the canned images that came with the tool, so I can continue my work. Thanks!

[WendyB544]

It says I'm using 10 of the 10 files but in reality I only have 5 pictures in my library. So where are those files I am not using??? I don't want to upgrade to MyLibrary Plus if I can't even see which files I am using. Please let me know how I can actually delete files/ pictures to clear room.

[LisaG5411]

I uploaded two images that just ended up coming up with the pdf generic image so I couldn't use them. I deleted them. They do not show as images in my library. However, when I try to upload others from my computer, it says I have exceeded my 5 free images. I have not, there are only 3 in the library. Please advise asap. Thank you!