Library Space Confusion

[Christa]

I used to be able to have five .pdfs and five .jpgs. Now I'm allowed only five total for both types combined!! What happened?

[LindaH051]

Please help me figure out whats going on with my image storage space. I can not put my pictures in this email!!

[BeverlyC65]

The software will not allow me to move forward with uploading new photos even though I deleted the 50 photos. I should not have to upgrade to a premium service if I am within the existing limits. I have been trying for 2 days now to resolve this problem and it is keeping me from sending out a very important email. It is imperative that your service works efficiently when it comes to this matter.

[PamC46]

I do not have anything in the library. How do I get it to upload my photo?

[StaceyG92]

It keeps showing 5 but I can't see them therefore, I cannot delete them.

[TimoW]

would like to keep basic library. tried to delete old images to replace with one new. How do I do this? Thanks in advance

[DavidR40]

I can´t put new pictures in my account.

[TabithaL9]

I am very annoyed with constantly being asked to upgrade when I only have 1 picture/ logo file attached to my account. This may be a deal breaker.

[BethL13]

I show I am using 10 of my 10 files, but only two are showing up in my library.

[EstrelitaG]

It says i am out of space but i am not as i only have 3 images, not 5. FRUSTRATING!!!!

[JoeE2]

Not allowing me to upload any photos because its saying I have used all available space. Yet, its not showing any actual files that I can delete to make more room. It's showing no pics uploaded, but saying I have 5. Please help!

[ScottL091]

I cannot upload another photo even though my files say I am only using 5 out 14 files

[llhinkle]

I've deleted all unnecessary images that I don't want to use. I have 4 uploaded. I should have space for 5, correct? Well, it's telling me I'm out of space. Could you help me figure this out?

[Natalie_B]

Hi @JoeE2, 

Thanks for posting! I'm sorry to hear that you're unable to upload a file to your library, and I'd like to help get this resolved for you. 

I went into your account and was able to upload an image and then delete it without any issue, so I have a couple questions for you so that I can get a better understanding of what's going on:

- What browser and version are you using?
- Do you have another browser to test? If so, can you please try the other browser.

You can also try optimizing your browser, then closing all browser windows and re-opening to see if you can then upload the image.

Please let us know if that works for you or if you need any further assistance. 

Thanks!

[Natalie_B]

Hi @ScottL091, 

I took a look in your account and I do see what you're saying. The reason you are not able to upload any other files is because you are using the standard library, which only allows for 5 files to be used at any given time. It appears as though you used to have My Library Plus, which allows for extra file storage at an additional $5.00/month, but that was cancelled online back in May of this year. When the product was cancelled there were more than 5 files in the account which is why it's telling you there are a total of 14 in there, but you can only view 5 and no others can be uploaded. 

There are two things that can be done--either you can delete files to bring it under the limit of 5 so that you can add new images and documents or you can re-purchase My Library Plus by going to My Account> Products>Upgrade to My Library Plus and then following through the payment flow. 

I hope that answers your question, but don't hesitate to let us know if you need anything else. 

Thanks!

[Natalie_B]

Hi @llhinkle, 

That's a really good question and I'm happy to help explain what's going on. 

With a standard library you can have a maximum of 5 files stored at any one time- and those 5 files can be made up of images or documents. It appears as though within your account you currently have 4 images and 1 .pdf document, as you can see here:

In order to add any other images there are two options: remove other images or the document to allow for extra room, or to purchase My Library Plus for an additional $5.00/month for additional storage space which can be done by going to My Account> Products> Upgrade to My Library Plus and then following through the payment flow. 

I hope that helps answer your question, and don't hesitate to let us know if you need anything else. 

Thanks!

[TheWomensF]

I have only 4 images saved in my folders but it tells me I have 5. I am unable to move forward.

[Hannah_M]

Hi @TheWomensF

I took a look at your account and see that you have four images and one document uploaded at this time so your Library is full. WIth the basic library you have space for a total of five files at once. This includes images and documents so to upload more you will need to remove at least one file. A good way to see all of your files at once is to click the Library tab of your account.

Thanks, 

[KaseyC]

There are free pictures and paid for pictures. What do I get for the library plus I have for the $% per month that I would not get by not paying the $5 per month. It used to be free

[Hannah_M]

 Hi @KimL100

I see you were able to contact support about this. It looks like you had 3 documents in your Library that was taking up this space. Let us know if you need any more help!

[Hannah_M]

 Hi @ElaineB525

It sounds like you might have downgraded your library space so you were only able to have five files uploaded at once. It looks like you've upgraded again to My Library Plus so you have plenty of space for images and documents. Are you still having trouble uploading?

Thanks!

[Ankara]

Why am I getting space full message when I am trying to upload a picture?

[JeremyJ4]

This is not the first time this has happened. I have only used 3 files and it says I have used all 5…so frustrating!

[Hannah_M]

Hi @LindaH051

I took a look at your account and see that you have five files uploaded currently so your Library is full. WIth the basic library you have space for a total of five files, this includes images and documents. You currently have three documents and two images. 

The best way to see all of these files at once is to click the Library tab of your account directly. You can delete from here if needed. In order to upload more you would need to delete at least one file, upgrade to My Library Plus or use an external image host. 

Thanks!

[Hannah_M]

Hi @BeverlyC65

I took a look at your account and see that you have My Library Plus and are using Using 948K of your 1024M available. Are you still seeing the error that your library is full? You should be able to upload many more images and documents if you would like!

Thanks!

[Hannah_M]

HI @PamC46

Thanks for posting, I am sorry to hear of this confusion. I took a look at your account and see that you have a full library with ten images uploaded but you are allowed to see five with the basic library. This can happen if you downgrade from My Library Plus to the basic version without deleting all the files. 

The best way to see all of these files at once is to click the Library tab of your account directly. You can delete from here if needed. In order to upload more you would need to delete at least one file, upgrade to My Library Plus or use an external image host. 

Thanks!

[Hannah_M]

Hi @StaceyG92

I see you were able to contact the support team about this and it looks like you were able to get it resolved. Are you still having trouble uploading new files?

[Hannah_M]

Hi @TimoW

I took a look at your account and see that you have three files uploaded right now so you have room for two additional files at this time. With the basic library you have space for a total of five files at once, this includes images and documents. 

Thanks!

[SusanG160]

I need to upload another image to my library. I am only using 3 images. I have deleted unused images. I can have up to 5 images. How can this be corrected so I can upload my remaining images?

[EmilyC860]

I keep getting the message that I am out of space. I delete pictures but it still says I have 28 files, but I don't see them. Where are those files and how come I don't get more space every time I delete another stock photo?

[Hannah_M]

Hi @DavidR40

I took a look at your account and see that you have My Library plus so you are only using Using 230K of your 1024M available. Are you still having trouble uploading?

[Hannah_M]

HI @TabithaL9

I took a look at your account and see that you have My Library Plus and are only using Using 2M of your 1024M available. Are you still having trouble uploading?

[Hannah_M]

HI @BethL13

I took a look at your account and noticed that you have two images and 8 documents uploaded at this time. With the basic library that  you have you have room for ten files, images and documents combined.

The best way to see all of these files at once is to click the Library tab of your account directly. You can delete from here if needed. In order to upload more you would need to delete at least one file, upgrade to My Library Plus or use an external image host. 

Thanks!

[Hannah_M]

HI @EstrelitaG

I took a look at your account and noticed that you have five images uploaded currently. With the basic library you can have a total of five files at once, images and documents combined. 

The best way to see all of these files at once is to click the Library tab of your account directly. You can delete from here if needed. In order to upload more you would need to delete at least one file, upgrade to My Library Plus or use an external image host. 

Thanks!

[Hannah_M]

Hi @EmilyC860

I took a look at your account and see that you downgraded from My Library Plus to the basic library which allows for a total of five files. You currently have 28 files uploaded but will only see the first 5. You will want to click the Library tab of your account and delete all but at least 4 files to upload more.

The other options available to you are to upgrade again for the additional space or use an external image host!

Thanks, 

[Hannah_M]

Hi @SusanG160

I am sorry for the confusion. I see you were able to contact our support team for help with this. It looks like you had PDF files uploaded as well as images so your library was full. With the basic library you have space for a total of five files, images and documents combined. 

Please let us know if you need any additional information!

[Hannah_M]

HI @KaseyC

The basic library is free and allows a total of five files to be uploaded at once. This five limit includes images and documents. I took a look at your account and see that you have upgraded to My Library Plus so you are only using 21M of your 1024M available.

Are you having trouble uploading?

[Hannah_M]

 HI @Ankara

I took a look at your account and see that you have 4 images uploaded so you have space for one file. With the basic library you have space for five total files, images and documents, Are you still getting this error when you try to upload a new file?

[Hannah_M]

Hi @JeremyJ4

Thanks for posting, I took a look and see you've recently upgraded to My Library Plus so you are only usinng 6M of your 1024M avialable. Are you still seeing this error? 

[KARENT10]

Why does it say I am using 5 out of 5 files when I only have 4 images uploaded? Please help

[Hannah_M]

 HI @KARENT10

I took a look at your account and see that you have five images uploaded right now so your Library is full. With the basic library you can have a total of five files uploaded at once--this includes images and documents. A good way to view all of these files at once is to  click the Library tab of your account. Here you can view and manage your files.

In order to upload more files you would need to delete at least one, upgrade the account or use an external image host. 

Thanks.

[Dr.TyR]

It does this all the time. It says I'm using 5 of 5 files in my image gallery and I only have 4 images! Only 5 image files is a bit ridiculous as it is but geez if I only have 4 let me get one more!!!

[Hannah_M]

Hi @Dr.TyR

I took a look at your account and see that you have four images and one document so your LIbrary is full. With the basic library you are allowed a total of five files to be uploaded at once. This includes images and documents! A good way to see all of these files at once is to click the Library tab of your account. You can even delete from here.

To upload more you would need to delete at least one file, upgrade your account or use an external image host. 

Thanks!

[LindaH051]

I have not been able to access my stock gallery for pictures for my newsletters!

[JamesL8452]

Your not alone, all of my images show as invalid even though I can pull them up in a browser perfectly fine.  Sounds like an outage or error on their part.

[PawelC]

send the email I needed to send tomorrow. Your customer support is awesome. Really.

[Hannah_M]

Hi @LindaH051

I replied to your post on the 23rd as well, I am sorry if you didn't see it! It looks like you have three documents and two images uploaded so your library is full. With the basic library you have space for a total of five files to be uploaded at once. This includes images and documents, Can you try clicking your Library tab to see all of these files?

If you wanted to upload more you would need to remove at least one file, upgrade the account or use an external image host.

Thanks!

[Hannah_M]

Hi @JamesL8452

It looks like you have five images uploaded at this time. With the basic library you have space for a total of five files to be uploaded at once, this includes images and documents, To upload more you would need to remove at least one, upgrade the account or use an external image host.

Thanks!

[Hannah_M]

 Hi @PawelC

I took a look at your account and see that you have five files uploaded so your Library is full. With the basic library you can have a total of five files uploaded at once, this includes images and documents. You would need to delete at least one in order to upload more.

Thanks!

[CarolS8]

It says I am using 1 of my 5 files, but it also says I have no images. How is that possible? I want to upload 5 images for my most recent newsletter but I can't if one of the spaces won't unlock.

[SandyR3]

My last picture didn't load, and I can't reload because it says I'm at my 5 limit.