Library Space Confusion

0 Votes

I used to be able to have five .pdfs and five .jpgs. Now I'm allowed only five total for both types combined!! What happened?

476 Comments
Participant
I have deleted all previously used imaged from my library but it still won't let me add new ones.
Participant
When I try and upload pictures it says my files are full but I only have 3 pictures uploaded and i have space for 5. How can I see the pictures i have that are not seen??? How do I delete these "unknown" pictures so I can have more space?
Participant
The system says I can upload 10 images, I have 8 images uploaded and it says that I have used 10 of 10
Participant
I only have 2 images in Library and I need to upgrade?
Participant
Hi there, I only see two jpeg images that I have uploaded, the library says I have used 5 of 5... I am unable to see the other photos and therefore delete them to make room. Please help
Moderator

Hi @AllieW

I took a look and see that you have four images uploaded at this time so you have room for one additional file. It looks like you may have had documents uploaded before and with the basic library you can only have a total of five files uploaded at once. Images and documents combined. A good way to see all of these files at once is to click the Library tab of your account and manage the files from here. 

 

Thanks!

Moderator

HI @NeilW0

Thanks for posting. It looks like you have four images uploaded right now so you have space for one more file. WIth the basic library you have space for a total of five files to be uploaded at once, this includes images and documents. You can delete files by checking them off on the Library tab of the account and using the delete button in the header.

Moderator

HI @BarryL03

It looks like your library is full currently with two documents and three images uploaded. With the basic library you can have a total of five files uploaded at once, images and documents combined. When you click to insert an image into your email you would only see the image files available rather than both types. To see and manage all of your files at once it's best to click the Library tab of the account directly. In order to upload more you would need to delete at least one, upgrade the account or you can use an external image host.

 

Thanks!

Moderator

Hi @DonaE

Thanks for posting! It looks like you currently have four files uploaded, three images and one document so you do have space for one more file in the Library. WIth the basic library space you have room for a total of five files, images and documents combined. 

Moderator

Hi @GrantM70

It looks like you have five images uploaded so your library is full. In order to upload more files you will need to delete at least one from the account. To manage all of your files at once it's easiest to click the Library tab of the account rather than using the insert image file. 

Moderator

Hi @StevenN410

Thanks for posting. I took a look at your account and see that you have five files uploaded with three files and two images. At this time the basic library allows for a total of five files to be uploaded at once, this inlcudes images and documents. A good way to see all of these files at once is to click the Library tab of your account directly. From here you can manage these files to remove or upgrade the account as needed. 

Moderator

Hi @DeniceJ20

It looks like you have My Library Plus so you are only using 3M of your 1024M available space. Are you still having trouble uploading?

Moderator

Hi @KevinM6812

Thanks for posting! I took a look and see that with your version of the basic library you have room for ten files. At this time you have 8 images and two documents uploaded so your library is full. You would need to remove at least one or upgrade to make more space. 

 

Thanks!

Moderator

Hi @GailB.W

Thanks for posting, I took a look and see that you have two files uploaded, one document and one image. You should have space for three more files as the basic library allows a total of five to be uploaded at once. 

Moderator

Hi @RaeL63

I took a look at your account and see that you have three images and two documents uploaded at this time so your Library is full. With the basic library you can have a total of five files uploaded, images and documents combined. A good way to see all of these files at once is to click the library tab of the account. You can manage from here too. 

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