Library Space Confusion

0 Votes

I used to be able to have five .pdfs and five .jpgs. Now I'm allowed only five total for both types combined!! What happened?

476 Comments
Moderator

Hi @5_Star_

 

Thanks for posting. I took a look and see that you have four images uploaded so you have space for one more file, image or document. Can you try uploading again?

 

Moderator

Hi @BryanC36

 

It looks like you currently have three images and two documents uploaded so your Library is full. With the basic library you have space for a total of five files. You are welcome to upgrade or delete in order to upload more. 

Participant
Only 4 images uploaded and your system says 5 - therefore out of space!!??
Participant
Help! I only have 3 photos in my folder and yet it is saying I have 5.
Moderator

Hi @simonc10

Thanks for posting, I am sorry for the confusion. It looks like you have four images and one document file uploaded at this time so your Library is full. With the basic library you have space for a total of five files to be uploaded at once, this includes images and documents.A good way to see all of these files at once is to click the Library tab of your account as when you are inserting images you will only see image files you have uploaded.

 

In order to upload more you would need to delete at least one or upgrade the account.


Thanks! 

Moderator

HI @KalseyB4

I took a look at your account and see that you have five images uploaded at this time. With the basic library you have space for five files total, this includes images and documents. Can you try removing at least one before uploading again?

Participant
...but it now says my library is full. Only 2 images visible.
Participant
I am getting to hate your website! It takes way too long to create and send a email! It says I don't have any space to add a picture and I have NO pictures in my images! Frustrating!
Moderator

 Hi @MariannaT5

I took a look at your account and see that you have five documents uploaded so your Library is full. With the basic library you have space for a total of five files, this includes images and documents. You won't see these documents if you click to insert an image but you will be able to see them if you click to insert a document link or you can click the Library tab,

 

In order to upload more you would need to remove at least one file or upgrade the account to upload more files. 

Moderator

Hi @TerryU1

I took a look at your account and see that you have three images uploaded so you have room for two more files. With the basic library you have space for a total of five files to be uploaded at once, this includes images and documents. 

Occasional Participant
I wanted to upload a photo to insert into my newsletter, but I was told that I am out of space. I deleted about 10 or more photos, but I was supposedly still out of space to upload just one more. I don't get it.
Participant
says Im using 3 out of 5 files but I can't find any of them
Moderator

HI @VictoriaB183

Thanks for posting. I took a look at your account and see that you have four PDF files uploaded so you only have space for one additional file. Please note, you can have a total of five files uploaded. This includes both images and documents.

A good way to see all of your files at once is to click the Library tab of your account. You can manage your files here too as needed. When you click to insert an image from within your email you will only see image files and when you click to insert a document you will only see the document files.

 

Thanks!

Participant
Help -- I only have three images loaded and it's saying I have loaded five.
Moderator

HI @HCWC2020

I took a look at your account and see that you have five files uploaded--two documents and three images at this time. With the basic library you have space for a total of five files to be uploaded at once. This includes both images and documents. 

A good way to see all of these files at once is to click the Library tab of your account. You can also manage or delete from  here as needed. You would need to delete at least one file or upgrade the account to use more files. 

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