Library Space Confusion

0 Votes

I used to be able to have five .pdfs and five .jpgs. Now I'm allowed only five total for both types combined!! What happened?

476 Comments
KennanI
Participant
I have zero photos and it still says that I am out of space. This is a problem. Can this be fixed??
RyanH4713
Participant
Only have 3 images visible yet it say i am using 5 of my 5 files
Anna_D
Employee

@KennanI

 

Thank you for letting us know you are having difficulties uploading images. I looked in your account and I see you have 2 images and space left for 3 images/docuements. Sometimes it can take a moment to update the page to refresh after you delete an image. If you are getting this error after you have deleted the images please click on the image tab again and that will refresh the page. Then click Upload To Library to add your image/documents.

LindaK95
Participant
I try uploading and you say my space is full, yet I have deleted all but one. Why do say there are 10 photos when there is only one.???????I am getting fed up with this. I can't send out an email.
Hannah_M
Moderator

Hi @CandiceK

I see you were able to contact support and upgrade the account. Please let me know if you need anything else!

Hannah_M
Moderator

Hi @netpreneur111

I see you were able to get in touch with support about this. It looks like you had a PDF file uploaded taking up that last space so your library was full. Just a note, the basic library allows for a total of five files to be uploaded at once, this includes images and documents!

Hannah_M
Moderator

Hi @LindaK95

I took a look at your account and see that you have one image and nine PDF files uploaded at this time so your Library is full. With the basic library you have available you have room for a total of ten files to be uploaded. This includes images and documents. A good way to see all ten files is to click the Library tab of the account. You would need to remove or upgrade for more files. 

Hannah_M
Moderator

Hi @RyanH4713

It looks like you had a mix of images and documents uploaded previously but have since upgraded for additional library space. At this time you are only using 896K of your 1024M available so you should have plenty of room to upload more. Are you still having trouble seeing and uploading?

Hannah_M
Moderator
Status changed to: New
 
Hannah_M
Moderator
Status changed to: Closed - No Action
 
Paul_T
Employee
Status changed to: Closed - Indirectly Fixed
 
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