I used to be able to have five .pdfs and five .jpgs. Now I'm allowed only five total for both types combined!! What happened?
Did you delete your uploaded documents, too? The library file count is images + documents.
The version of the basic library you have offers space for ten files. It looks like you have 6 images and 3 documents uploaded at this time so you only have space for one more file. You are welcome to remove some files if you need more than one or you can upgrade to My Library plus. There are also free online image hosts you are welcome to use if you would rather!
The best way to see all of your files at once is to click the Library tab of the account. Here you can see both images and documents at the same time.
Thanks for posting, I am sorry to hear of the confusion. At this time the basic library allows for a total of five files to be uploaded at once. This includes images and documents. It looks like you have four images uploaded so you have space for one more file if you would like.
If you need more than five you are welcome to upgrade the Library or use a free online image host!
Thanks for posting. I am sorry to hear this is giving you trouble! I took a look at your account and see that you have three images and two documents uploaded right now so your library is full. With the basic library you have space for a total of five files at once. This includes images and documents.
The best way to see all of these files at the same time is to click the Library tab of your account. You can also delete form here if you need to upload more. The other options you have for more space is to upgrade the account or use an online image host.
It looks like your library is currently full with five image files uploaded. @mchristohas a good point too, documents count towward this five limit for the future! You would need to remove at least one or upgrade the account to use more files.
At this time you only have three files uploaded, one document and two images so you do have space for two more files. With the basic library you have room for a total of five files at once.
I am sorry to hear of this frsutration but thanks for letting us know. I'm not able to replicate this in your account. Where are you uploading from when this happens?
I took a look at your account and see that you have five files uploaded right now, four images and one document so your library is full. With the basic library you have space for a total of five files at once.
I took a look and see that you have five images uploaded right now so your library is full. With the basic library you have space for a total of five files, images and documents together. If you need more space you are welcome to upgrade the account, use an external image host or remove some of the older images.
Thank you for letting us know you are having difficulties uploading images. I looked in your account and I see you have 2 images and space left for 3 images/docuements. Sometimes it can take a moment to update the page to refresh after you delete an image. If you are getting this error after you have deleted the images please click on the image tab again and that will refresh the page. Then click Upload To Library to add your image/documents.
I see you were able to contact support and upgrade the account. Please let me know if you need anything else!
I see you were able to get in touch with support about this. It looks like you had a PDF file uploaded taking up that last space so your library was full. Just a note, the basic library allows for a total of five files to be uploaded at once, this includes images and documents!
I took a look at your account and see that you have one image and nine PDF files uploaded at this time so your Library is full. With the basic library you have available you have room for a total of ten files to be uploaded. This includes images and documents. A good way to see all ten files is to click the Library tab of the account. You would need to remove or upgrade for more files.
It looks like you had a mix of images and documents uploaded previously but have since upgraded for additional library space. At this time you are only using 896K of your 1024M available so you should have plenty of room to upload more. Are you still having trouble seeing and uploading?
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