cancel
Showing results for 
Search instead for 
Did you mean: 

Library Space Confusion

0 Votes

Library Space Confusion

I used to be able to have five .pdfs and five .jpgs. Now I'm allowed only five total for both types combined!! What happened?

476 Comments
New Member
Very frustrating to keep getting message that says out of space when I have only 3 images saved. I should have room for 5.
New Member
I only have four files in my library and every time I try to add a 5th, it tells me I am out of space!
Visitor
Why does it say that 2 of my 5 files are being used when I have deleted all my images?
All Star

Did you delete your uploaded documents, too?  The library file count is images + documents.

 

Michael

Moderator

Hi Eric,

The version of the basic library you have offers space for ten files. It looks like you have 6 images and 3 documents uploaded at this time so you only have space for one more file. You are welcome to remove some files if you need more than one or you can upgrade to My Library plus. There are also free online image hosts you are welcome to use if you would rather!

 

The best way to see all of your files at once is to click the Library tab of the account. Here you can see both images and documents at the same time. 

Moderator

Hi @infom60

Thanks for posting, I am sorry to hear of the confusion. At this time the basic library allows for a total of five files to be uploaded at once. This includes images and documents. It looks like you have four images uploaded so you have space for one more file if you would like. 

 

If you need more than five you are welcome to upgrade the Library or use a free online image host!

 

Thanks!

Moderator

Hi @Eat_at_Jonathan's

Thanks for posting. I am sorry to hear this is giving you trouble! I took a look at your account and see that you have three images and two documents uploaded right now so your library is full. With the basic library you have space for a total of five files at once. This includes images and documents.

The best way to see all of these files at the same time is to click the Library tab of your account. You can also delete form here if you need to upload more. The other options you have for more space is to upgrade the account or use an online image host.

 

Thanks!

Moderator

Hi @TanyaJ

It looks like your library is currently full with five image files uploaded. @mchristohas a good point too, documents count towward this five limit for the future! You would need to remove at least one or upgrade the account to use more files.  

Moderator

 Hi @AngelaH8277

At this time you only have three files uploaded, one document and two images so you do have space for two more files. With the basic library you have room for a total of five files at once. 

New Member
It says I'm out of space, so I have to delete some images. However, my library is empty. Help, please.