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New Image Editing Tools

0 Votes
I like the new UI with the editing tools for images, looks great. However the "rotate image" needs an option to rotate the height and width as well. As is, the image becomes oddly skewed because the height and width remain locked, and just the content of the image itself rotates within those locked measurements. (Example: original image is H200xW400 - rotate 90degrees - it SHOULD now be H400xW200, but as the tool works now it remains H200xW400 and just rotates and skews the image within those measurements.) Only negative feedback, everything else is great!
22 Comments
Employee
Status changed to: Voting Open

 Hey @VintageCaskandBarrel thanks so much for taking the time to share this feedback! We've had a few reports of this and currently looking into this issue. While we don't have an immediate fix right now, I wanted to see how you were editing the image. Are you going into one of your campaigns, inserting an image, and then editing it from there? It seems like this issue is only happening with specific actions, so that information will help confirm this. I've opened this idea up for voting so others can share their feedback and experience with this specific issue. 

 

Occasional Visitor

Just to let you know that your new photo editor sucks. It constantly distorts the picture when cropping. Please bring back the old editor!

Consulting & Training

I 100 percent agree. The new photo editor is terrible. It is literally unusable. First of all, for cropping, it has fewer standardized formats than the previous version. What happened to the useful formats like 4x6, 5x7, 8x10, etc.? But even if it had those formats, cropping is not saved. I have tried multiple times and different login sessions, and it just won't save images that have been cropped. Now I have to edit all my photos before uploading them, which takes much longer.

*** THIS IS AN EPIC FAIL. *** Please, Constant Contact, go back to the old photo editor, which was actually quite easy to use and actually worked. As far as I can tell, this "upgrade" simply created a different user interface with no real improvements. In fact, it has FEWER useful features than before. Form over function. It is utterly useless.

Employee
Status changed to: Voting Open

Hey @missionmedia, thanks for your feedback! We used a third party service to allow users to edit their images and this service was unexpectedly discontinued and while we tried to extend our usage of it, the discontinuation of supporting this editor was deemed permanent by that third party. Due to this, we were able to quickly implement a newer image editor that offers a lot of really cool features. We are aware of a few issues with this editor and we're working to resolve them as soon as possible - this being one of them. I will update this thread as soon as this issue is resolved. 

Employee

@MurrayW6 we've seen some cases where cropping an image will save once you insert it, however, previewing the campaign shows the older version of the image. Is that what you're seeing? 

 

As for the additional preset cropping options, we unfortunately don't have control of these types of features with the editor as it's managed and created by a third party, however, I've definitely shared this feedback to them as they are working to improve the editor.

Occasional Visitor

Thanks Chris_D! I hope this issue is resolved soon. For me it's not that the original image is still used. It's that the cropped image is always distorted. So if I need to crop, I have to do so in Photoshop or some other photo editor first rather than doing it in the CC editor. Takes more time and energy because I have to go in and out of CC.

Consulting & Training

same issue

Regular Visitor

help!  how do I change the size of a photo -- not crop, just resize (from 800 x 800 pixels to 302 x 302 pixels) . . . was simple in the old photo editor . . . much needed . . . . thank you.  -- mark winwood

Health Practitioners & Centers

This new photo editor is horrible, i've now sent out four separate emails with distorted photos because your editor is awful. One would think after a month this would have been resolved. I now have to go through 3 extra steps to get a photo to look somewhat normal, and those 3 steps add up when half the newsletter is photos. i'm about ready to send you guys a bill for all the extra time this is requiring. I suggest fixing this or ditching it and finding another,more simple, editor. 

Visitor

I, too, find the new editor awful. The filters produce dreary images. I loved the old "enhance" feature, which is now missing. I also hate that it doesn't save the image as a copy. Count me in as another person getting distorted images on the cropping. It's just a cumbersome, ineffective tool. I'm now doing all of my editing in Photoshop and uploading. It adds so much time to have to do it this way!

I agree.  The new photo editor is very restrictive.  I am forced to take my images to an outside program to make the changes that I need.  These are edits I used to make EASILY in the old version and now has become a bit of a root canal.  Please do bring back the option of the past editor or change it to something that allows us more flexibility.

Regular Visitor

I agree. It's impossible to save an edited image.

Member

The new photo editor lacks the border features we were using in our previous newsletters. We will lose consistency with our images moving forward. Disappointing.

Visitor

Big fail on the photo editor. It won't save.

Occasional Visitor

I am having a problem with the photo editor too. They're just going to leave it like this? Broken? When people are paying for a functional photo editor as part of their subscription?

Member

Completely agree. I have sent quite a bit of feedback about this and I see others have as well. Trying to use it today and it's glitching... easier and more effective to alter photos in Adobe then import. 

Occasional Visitor

It is now September 10, 2019 and as far as I can tell the issue is still not fixed. We're new to Constant Contact and so far our experience is not great. When I called Customer Service 5 days ago they acted like it was a new problem that would be resolved quickly - I guess it's not because according to this thread it's been happening for ten months. I'll take the advice of another user and edit my photos in Adobe before uploading to Constant Contact. 

Member

Now in the new year, January 2, 2020 and I cannot save an edited photo. This is very frustrating especially after reviewing the same complaints dating back to January 2019! A possible deal breaker for our subscription.

Administrator

Hi @NMHC. Could you explain what's happening when you're saving an edited photo? You can save an edited photo by clicking "Export" in the top right corner after making your changes. 

 

savephotolibrary.png

Member

I cropped my image and hit export. It showed up in my library but not in the images section until I deleted the original. Hope this helps. 

Administrator
Status changed to: Closed - Implemented
 
Moderator
Status changed to: Closed - Implemented

We have received word from our engineers that this issue has been resolved. When you've finished the edits on your image, click export to return to the Insert Image overlay and view the updated image.