Problems uploading image - it says "success" but then its no where to be found in my files.

0 Votes
I've attempted to upload the same jpeg MULTIPLE times...It uploads and then it doesn't show up in the image folders...
26 Comments
DonB687
Participant
I have uploaded files to my folder and I cannot see them or find them when I want to insert them into my mail. Help? Don
Marissa_R
Member

Hi Don,

 

I took a look at your account and I'm showing that you have 2 files in your Library and boht are pdfs.  I'm not showing any images other than the ones that are sitting in your Trash.  When you're uploading an image, are you following all the steps to continue and upload? There's an extra step now after you start the image upload.

 

Post an image of a screenshot of what is happening when you're uploading an image if you're still having difficulty. Or please call our Support Team for immediate assistance at 1-866-289-2101.

 

Thanks!

JudyS5
Regular Participant

Why is there no rhyme nor reason to the order of the uploaded documents? It used to be they would be listed in order of uploading. Now they are all over the place. Can't even go by the alphabet or even year of uploading.

Hannah_M
Moderator
Status changed to: New
 
Hannah_M
Moderator

Hi Judy,
Files are added to the Library in the order they are uploaded. You may have updated the sorting of these so that they are showing differently. Can you try using the header options to sort the files?

11-14-2013 7-49-52 AM.jpg

 

Or you can click on the "Advanced" menu on the search tool on the left and try using the date function..

 

11-14-2013 7-51-25 AM.jpg

KerrieR61
Participant
cannot find uploaded photo
KenRG
Member
Status changed to: New
 
KenRG
Member

Hi,


Thank you for your post. So that I can better assist you, can you please describe to me what happens once you upload your image? Does the system say the file was uploaded? If you go to the folder you select the image to be placed into, what does it look like? Is there no image there? Please attach a screen shot of the library before and after the image is uploaded. Also, what web browser do you use?

 

Ken

LynT5
Participant
says it uploads but no where to be found
Hannah_M
Moderator
Status changed to: New

Hi Lyn,

I see you were able to get ahold of our support team for help with this. It looks like you were trying tupload the PDF into your email as an image but the file needed to be convereted first. We've got an FAQ on this if you run into this again.

 

Thanks!

..Y
Participant
did it three times and can't seem to locate the file.
Hannah_M
Moderator

Thanks for posting, can you tell me what type of file you uploaded? Once uploaded the file will show in your Library for you to use in campaigns moving forward. Are you uploading form within the insert window or from the Library tab directly?

Hannah_M
Moderator
Status changed to: New
 
dnpate
Occasional Participant
I have uploaded a file, and it shows as being uploaded, however, I cannot find it in the library.
Hannah_M
Moderator

Hi,

Thanks for posting, I am sorry to hear this is happening. Can you confirm that you aren't viewing a specific folder? Also, are you on the insert images window or in the Library tab directly when this happens?

 

Thanks!

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