Rotating or cropping images keeps original dimensions

0 Votes

I really dislike the "new" image editing tool. Something that used to take me seconds has now eaten up my morning. Every time I make an edit to an image and try to save it, it distorts the aspect ratio. And where are the frames? Why fix something that's not broken and how about communicating with your customers?

Status changed to: Open Questions

Hello @AndrewM3,

Thank you for all of your feedback on the image editor. I am very sorry that you feel like this change was not communicated to you well enough. We were using a third party service that allowed our users to edit their images and this service was unexpectedly discontinued. We tried to extend our usage of it for our users, however the third party deemed the discontinuation permanent. Due to the discontinuation, we were able to quickly implement a newer image editor that offers a lot of really cool features to our customers. I will definitely be tracking your feedback about the aspect ratio and the lack of frame options. 

Regular Participant

I agree. It's driving me nuts. You cannot grab a corner and change size of photo either.



Thank you for your feedback! It sounds like you want the ability to resize your image. Are you looking for a way to set specific image dimensions for your images?

Occasional Participant

I agree. This photo editor is awful.  Either go back to the old one or I need to change email marketing ... photos are what sells our place. We need them to look beautiful, always.  Very disappointing, especially for Christmas and New Year's mailing. Please correct .... 

Occasional Participant

I agree.  Please do something to correct this. I can't use CC with this happening to our photos -- too important for us.

Status changed to: Voting Open
Status changed to: Closed - Implemented

Hello. We have corrected the issue of images keeping their original dimensions when cropping or rotating. We will close this idea for now.


After I make the editing changes, rotate, crop etc. and follow your next steps, the image is exactly the same as it was before editing. Is this the new norm as I can't spend an hour repeating the same fix which doesn't work.


Hi @catsgardens1. Are you clicking Export as noted in the attached article? This will save your changes. Also try deleting the image from your campaign and re-inserting it. 


It's still not fixed. It changes the rotation of my picture after I upload it. When I edit it, the changes don't save. Very frustrating!!

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