Something funky is going on with uploading images?

[NikkiY]

Is there something going on with the site?!

[jala555]

I can't believe how horrible the formatting process for emails with Constant Contact is. It randomly changes fonts and font sizes, refuses to accept changes, the actual email looks different from the preview, and so on and on. Surely you guys can come up with something better than this? This is simply not acceptable.

[Southstream]

I agree. You want to tear your hair out and it shouldn't be this difficult. You change the fonts and size. Everything looks good. You save it and it goes back to doing whatever the hell it wants to.....and this can happen multiple times within the same box. It doesn't matter if you remove the formatting or not. I spend as much time trying to correct this as I do composing the messages. Sometimes I just give up.

[Southstream]

BTW. I do paste things in notepad first which does help somewhat however copying a recurring message and adding content still results in the same frustrations. I don't understand why you can make universal changes or why removing formatting doesn't permanently remove the formatting.

[Procrastinator]

Constant Contact just announced that they will be rolling out their new editor very soon. Their claims are that these problems will be solved. I am cautiously optimistic.

[BarExec]

If the announced changes don't make formatting much easier, we'll revert to doing our newsletter in Publisher and attaching it as a PDF. Though there is concern about emails with attachments being blocked, the current formatting issues are a real pain.

[ultimate]

I'm a Mac user and I've found that using Firefox instead of Safari makes a world of difference. I can see what I'm doing and what the actual newsletter is going to look like while I'm working on it.

[alices]

I thought I was the only one fighting with this. The formatting is absolutely pathetic! I've tried everything - cutting and pasting, adding text right into the text box, pasting text into the notepad first. I've wasted almost an entire workday and I'm ready to throw my computer out the window. Another missed deadline because of CC - very frustrated.

[Nick1234]

II'm right there with you all!! I'll give this "new editor" a try if it comes out in the next month otherwise i'm jumping ship.

[TStrelau]

I'm so glad to hear people are having this same issue...I've called into their help desk and they talk to me like they've never heard of this issue. They also claim that it must be something in my code, when all I've done is type in their wysiwyg editor! The editor changes fonts and bolds and colors and moves stuff randomly and just irritates me and makes me dread having to create a newsletter.

[Nick1234]

Unfortunately the new editor isn't much better. I gave it a couple chances over the last couple months but had them switch me back to the old editor both times. Still equally frustrating to use!

[KatieB3]

I am on a deadline and the fact that I can't even upload a new image is pretty ridiculous. What am I suppose to do when it just tells me to try again? That's not helpful.

[Hannah_M]

Hi @NikkiY 

Can you help me with some addional information? What type of image are you trying to upload? Also, are you working in the insert screens within your email or on the library tab directly? What browser are you working in?

[Hannah_M]

Hi @KatieB3 

Sorry to hear of the frustration! Can you help with some more information:

-What browser/version are you working in?

-Are you seeing any errors aside from "Try again"?

-What type of image are you uploading?

Thanks for your help. 

[KatieB3]

@Hannah_M

- Im on a Mac using Safari

- When I try to upload an image it just comes back with an error that says to try again later. Everything else seems to be working

- jpg and png images

[Hannah_M]

Thanks @KatieB3 

We're investigating this now, seems to be limited to Safari. Do you have another browser to try? 

[KatieB3]

Thanks Hannah. Unfortunately I just have the Safari

[Hannah_M]

Understood. I'll share any additional information as soon as I can. If you are waiting to upload to finish working we can help get you through this moment if you would like. Email the photos to us and we can upload so you can keep working. social_support(at)constantcontact(dot)com

Thanks!

[MaggiJ]

I am 1% full using 1M of my 250M and every time I try to upload any photos, I get an error with no info

[JamieH98]

very frustrating

[ClaudiaP95]

There is no helpful feedback about why the image/s won't upload. Only that there was a problem and try again. I tried a couple things and nothing helped.

[ScottH54]

I have three spaces available for add'l images, they are all well under 800 pixels wide, all correct format...I've done this a million times. Yet, none of the images I try will work today. I've even logged out several times and tried again. IN A RUSH--need this to work! :(

[JonathanJ7]

not letting me load pics to the library at all!

[LynnB54]

I thought the problem I was having was because of my obsolete notebook that couldn't support a Safari upgrade, but the same thing is happening on this fairly new iMac. I am on a deadline and don't know what to do. I haven't had trouble in the past -- using jpegs. help!

[Hannah_M]

HI All,

I am sorry to hear of this frustration. The issue uploading is limited to Safari so if you have another browser please try uploading there for right now. We are working to resolve this but for right now I do not have an exact timeframe. I am happy to leave a case open in your account to have you notified if you would like to be emailed when this is fixed, just let me know.

Thanks for your patience!

[CecilC90]

jpg file is 79 kb

[ShawnMOD]

jpg's will not upload from my computer

[FCINY]

i have tried several file formats but none seem to work

[JessD8]

I have tried about 10 times and cannot upload any images.

[ChelseaD53]

"we are having trouble processing this item" no other details..pictures aren't too big...they're all the right format..i need to be able to upload photos for my business email

[DorothyR5]

I've tried uploading on two diff. computers and get error notices when I try to upload new images to my library. Please help

[JeremyB46]

Why can't I upload a photo today?

[TracyW60]

why you're having trouble processing my request: uploading a 350K jpg image???

[TracyW60]

I'm not new. It's a simple 350K jpg. I need to get this email set up. WHAT IS WRONG?

[EricD85]

Sorry to resurrect an old thread but it appears the same issue is back.  Was the uploader 'improved' again?  Our web designer noticed the issue day before yesterday and we have confirmed that the problem only exists in Safari (at least Firefox/Chrome work fine).

[MacEgel]

O haven't been able to upload any graphics for the last 2 days.

[NickorKateS]

What's the point of paying for extra storage space in the library if it's so difficult to get images to load? I spend more time trying to figure out what images/size/formats will work than I have time for. Could this please be posted on the opening splash page as to what WILL work? If it is, could you direct me to it because I'm sure not seeing it.

[MacEgel]

As a test, tried graphics that had previously uploaded successfully- no go.

Also, I was unable to upload a PDF document as well.

[LuisN4]

I keep getting the error trying to upload files

[VivianGayG]

exclamation mark and problem processing message comes up with my own photos or photos from internet

[JanelleF2]

They are the right format but its not working and it hasn't done this to me before but all day it has today!

[CarolynC00]

unable to upload

[NCCCSherry]

I've tried to upload 10 different images tonight and none of them have worked. I need help getting them uploaded ASAP.

[ThaddeusL]

Hi I just signed up for a Constant Contact account and immediately encountered problems uploading image files onto my newsletter and library. The file isn't big, only 2.5 MB and even when I tried one at 176KB, it didn't work. I have tried dragging and dropping and uploading and it just doesn't work. All I get is the same message saying "We had trouble processing your request. Please try again later." This is not at all helpful and makes for a poor initial contact with Constant Contact. I'd appreciate your help please.

[LeoD]

No info about troubleshooting

[Samantha_O]

Hello @NCCCSherry & @JanelleF2 

I took a look at your history, and it appears that you are both using Safari.  We are currently working to resolve this issue.  If you have another browser to use during this time you should be able to upload your images without issue.  

Thanks, 

[MichaelL68]

I cannot get any pictures to upload on our account

[SuzetteS7]

I'm under deadline and I can't upload photos from my desktop. Is it the size?

[Samantha_O]

Hello @ThaddeusL 

We are working to resolve the issue with Safari and uploading into your account.  In the meantime you can use a different browser to upload images.  We will update this thread when there is an update on this issue.  

[SianW]

I've been using CC for quite some time and I'm not able to upload my jpgs for some reason.