Stop Automatic Image Resizing

Stop Automatic Image Resizing

Please undo the automatic resizing/expanding of images in the mobile version. It was working fine before. We prefer to have control over whether the image stretches to the width of the page or not. Some images look terrible expanded, taking up 2/3 of the screen and rendering the text less significant.

CTCT Employee
Status changed to: Voting Open
Regular Visitor

Is there any way that my design elements could maintain the proportions among the elements in the desktop and mobile views? I compose my emails using PNG files that I've designed outside of CC. When I load them in and size them to look like I want in the desktop view, they don't maintain those same proportions in the mobile view. Likewise, if I size them to look right in the mobile view, they are not pleasing in the desktop view. 


I really like using CC and am working to learn how to best use it to market my Etsy shops. 


This morning I used your chat feature to chat with one of your reps. I wanted to see why my custom date fields did not show up as options in the advanced search drop down menu. They said that there wasn't room for them to show up but my custom text fields did show up as options. So, that's something else I would like to see addressed.


Again, I really appreciate your service and enjoy using it.



CTCT Employee


What format are you trying to accomplish? Images are set to stack on mobile and will size themselves to fit the width of the mobile device. Are you trying to make it so your images are just smaller or are you looking to have them appear side by side on a mobile device?


UPDATE to my original comment:

I just figured this out; was having same issue. Use CC photo editor and resize to 150w (be sure you lock resolution first). When I viewed the image in mobile view after doing this, it was smaller with a nice amount of white space on either side.




Original comment:

Totally agree! For example, I have a getting to know us section with a headshot next to the text about the person. Looks great in desktop view; then in mobile view the person's head is ginormous. Looks bad--would like to have the headshot and/or other images not resize to fit the moble screen.


Hi @KarynP0 thank you for sharing this update! We hope it is helpful for others as well. Another workaround we suggest resizing images to be smaller outside of Constant Contact and upload this more manageable size into your Library. We have seen cases where images that are 150-200 px wide tend to display best on mobile devices.