graphic taking forever to upload

0 Votes

Greetings I am trying to upload a picture to my Library. The system has said "in progress" for a long long time. What am I doing wrong. thanks Jdocter@castletc.org

28 Comments
Participant

Attempts to upload new files to my photo library are unsuccessful. The files never upload. Just says in progress.

Employee
Status changed to: New
Are you still having this issue? If so, if you could let us know what browser you are using, what the format of the image is, and whether you were uploading from the email, or from the Library tab? That would help us greatly.
Moderator
Status changed to: New
I am sorry to hear this is happening. What size and type of file are you trying to import? Also, what is the browser and version you are working in? Thanks for your help.
Participant
What do I do?
Moderator

HI Tanya, Thanks for posting. I am sorry to hear this is giving you trouble. Can you tell me more about the image size and type of image you are working with? Also, what browser are you working in?

Participant

I am uploading an image - JPG 240x240 15.2 KB and it has said in prossess for a long time. what do i do?

Participant

nm figured it out

 

Moderator

Thanks for posting, Kim!

Participant

Files will not upload  - says  in progress but does not upload-  size is reduced to 600 pix    jpeg file   217 kb

Participant
The file I've tried several times to upload is a .docx file of less than 70kb. The IN PROGRESS button remains grayed out and the only option is to cancel the upload.
Moderator
Status changed to: New
Thanks for posting, I'm sorry to hear this is happening. What browser are you working in? Can you confirm that there is not a red exclamation point on the file indicating any errors?
Participant

I've tried uploading a jpg within the filesize range of other images in the library from my computer by both drag-and-drop and browsing at least eight times on two dates, today and around October 11. When I click upload, the system stops. The In Progress button grays out and nothing happens. No error message. I'm using Internet Explorer Version 10.0.9200.16721IS, Update version 10.0.10 with no Add-ons in Windows 7.

Participant

I choose the picture to upload and click upload, it says its in progress and the blue loading bar never appears. its been like this for almost a week.

Moderator
Status changed to: New
Hi Jason, I am sorry to hear this. What file size and type are you tying to upload? Are you uploading from the library tab or from within your email?
Employee
Status changed to: New

Thank you for this information. We have not seen this as common problem. Could you please give our support line a call to best troubleshoot this with you? http://www.constantcontact.com/support/index.jsp

 

Ed M

Constant Contact Tier 2 Support

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