graphic taking forever to upload

0 Votes

Greetings I am trying to upload a picture to my Library. The system has said "in progress" for a long long time. What am I doing wrong. thanks Jdocter@castletc.org

28 Comments
Participant

Very frustrating when on a timeline! what could I be doing wrong? Instructions are very simple but it won't work, yikes!

Employee
Status changed to: New

I am sorry to hear you are having a file stall during uploading.

 

We would like information that would help us in correcting this problem:

 

What browser, and version number are you using? (ex: IE: 10.0.9200.16686)

What operating system are you using? (XP, windows 2007, etc)

Were you trying to upload in the email editor overlay or in MyLibrary?

Do you have any plug-ins or add ons being used in your browser? Did disabling any of them help?

Here is how to disable addons: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5861-constant-contact-works-in-one-...

 

Thank you! Ed M Tier 2 Support

Participant

Upload is extremely slow. it says "In Progress," but it doesn't seem to be making any progress uploading. Please help

Moderator

Hi Pauline,

I am sorry to hear of this frustration. Can you tell me more about the image you are uploading? What is the type and size of the file?

 

Are you uploading from within your email or from the Library tab? What browser are you working in?

 

Thanks!

Participant

Photo uploading from my computer is not working. There is a blue progress bar which seems to complete, but then the upload seems to hang.

Moderator

Hi Judy,

I am sorry to hear this. Can you tell me more about what size and type of image you are working with? Also, what browser and version are you working in?

Participant
trying to upload a picture, says in progress, but not loading
Employee

Hi Debby,

 

Sorry to hear you are having image import issues. What browser are you using when you do this? I tried in Google Chrome and was able to import a test successfully. Please try another browser. If it still doesn't work there, please check your image and make sure it has a compatible size and format. You can try this FAQ to optimize your image.

 

Please let us know if you need any further help. Thanks!

 

Anna
Social Support and Community

Participant
Still waiting. I've had this issue for 2 weeks at least. Bottom right says In Progress, the upload bar is blank...
Participant
It just says 1% full and it won't progress in loading.
Member

Hi, Thank you for your post. So that we can better assist you, can you please answer the following questions

 

What browser, and version number are you using? (ex: IE: 10.0.9200.16686)
What operating system are you using? (XP, windows 2007, etc)
Were you trying to upload in editor overlay, or in MyLibrary?
Do you have any plug-ins or add ons being used in Internet Explorer? If so, try disabling the add ons. Did disabling any of them help?

 

Ken

Employee
Status changed to: New
Hello, I see you called into our support line after this was posted and it looks that they helped you. Are you still needing assistance? Ed M Tier 2 Support
Moderator
Status changed to: Closed - Indirectly Fixed
 
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