Greetings I am trying to upload a picture to my Library. The system has said "in progress" for a long long time. What am I doing wrong. thanks Jdocter@castletc.org
Very frustrating when on a timeline! what could I be doing wrong? Instructions are very simple but it won't work, yikes!
I am sorry to hear you are having a file stall during uploading.
We would like information that would help us in correcting this problem:
What browser, and version number are you using? (ex: IE: 10.0.9200.16686)
What operating system are you using? (XP, windows 2007, etc)
Were you trying to upload in the email editor overlay or in MyLibrary?
Do you have any plug-ins or add ons being used in your browser? Did disabling any of them help?
Here is how to disable addons: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5861-constant-contact-works-in-one-...
Thank you! Ed M Tier 2 Support
Upload is extremely slow. it says "In Progress," but it doesn't seem to be making any progress uploading. Please help
I am sorry to hear of this frustration. Can you tell me more about the image you are uploading? What is the type and size of the file?
Are you uploading from within your email or from the Library tab? What browser are you working in?
Photo uploading from my computer is not working. There is a blue progress bar which seems to complete, but then the upload seems to hang.
I am sorry to hear this. Can you tell me more about what size and type of image you are working with? Also, what browser and version are you working in?
Sorry to hear you are having image import issues. What browser are you using when you do this? I tried in Google Chrome and was able to import a test successfully. Please try another browser. If it still doesn't work there, please check your image and make sure it has a compatible size and format. You can try this FAQ to optimize your image.
Please let us know if you need any further help. Thanks!
AnnaSocial Support and Community
Hi, Thank you for your post. So that we can better assist you, can you please answer the following questions
What browser, and version number are you using? (ex: IE: 10.0.9200.16686)What operating system are you using? (XP, windows 2007, etc)Were you trying to upload in editor overlay, or in MyLibrary?Do you have any plug-ins or add ons being used in Internet Explorer? If so, try disabling the add ons. Did disabling any of them help?
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