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won't let me

0 Votes
Status: Closed - No Action Submitted by on ‎04-11-2014 03:58 PM
3 Comments (3 New)
tells me it must be a jpg. but is is a jpg. what do i do now?
3 Comments
Hannah_M
Moderator
Moderator
‎04-14-2014 09:08 AM
‎04-14-2014 09:08 AM

Hi LynnetteW9 , 

Can you try opening and resaving the file? You can try saving as another file type too, like GIF or PNG. Sometimes there is something in the coding of the jpeg that causes this error but re-saving will help to resolve. 

 

Hope this helps!

Hannah_M
Moderator
Moderator
‎04-14-2014 09:08 AM
‎04-14-2014 09:08 AM
Status changed to: New
 
Hannah_M
Moderator
Moderator
‎10-25-2016 10:58 AM
‎10-25-2016 10:58 AM
Status changed to: Closed - No Action
 
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